FAQs

Some of the promotional items have ‘set-up’ charges (a.k.a. screen charges, die charges, etc.).
These are charges that come from the Supplier to create the screen, die or other necessary method to imprint your specific logo on an item. When you repeat an order for the same item and same imprint method usually repeat set-up charges are not applicable or will be reduced.

Why do I need to setup and embroidery tape or dst when I want to get embroidery done?

We need to setup a dst file for your embroidery tape.  This file is used each time you want embroidery done on a garment. You are charged up front to get the dst file setup and then after it can be used to do embroidery on any apparel items you order.

Many of our Suppliers that we are partnered with can do rush turn-around for certain items.  Just ask your sales rep and they can make suggestions on the best products with RUSH turnaround times.  There can be extra costs associated with RUSH orders, confirm with your sales rep at time of order.

We do not inventory product at Talbot unless it is part of your online store of fulfillment program that you have setup with us.  As Distributors, we work with Suppliers on behalf of our clients to find the best product for your specific event, promotion or incentive.  We work with hundreds of Suppliers across North America to source the best items for our clients.

Talbot has a 25,000 square foot warehouse facility that we manage custom distribution and fulfillment programs for our customers.  We work with you to manage the inventory, help with brand control across your organization, reduce time sourcing and purchasing promotional items and even help manage your purchasing by setting up managerial approvals and budgets.  Talk to us about some of the advantages to setting up an online store.

When you work with a sales rep, they will guide you through every step of the order process.
Your sales rep will work with you to gain an understanding of what it is you are looking for and provide creative ideas to suggest the best item for your event on time and on budget.  Once you select the item, colour and best suggested decoration method to get your logo onto that item your sales rep will work with you on the art approval process. They will send you an email with your artwork proof for review.  Once you’ve reviewed the proof you email your sales rep back that the artwork is approved and at that point your order will go into production. Most orders ship direct from our Suppliers to you unless you have requested otherwise.  You should see you order within 2-3 weeks from your artwork approvals. We work with you to make the order process easy and as smooth as possible.

As stated above, your sales rep works with you one on one to help generate ideas and suggest the best possible solution for your specific event requirements.  Maybe you thought a pen would suffice but when you talk with your sales rep you realize you don’t want to send just a pen you want to make more of an impression with this launch and package a pen with a journal.

Most product will ship in 2-3 weeks from artwork approvals.  If there is a longer lead time on an order we will advise you.  When you are placing your order it is helpful to know if you have an actual event date or a specific date you need the product in your hands by (for example your event date is Jan. 15th but you need the product by Jan. 10th to hand out to staff before the event).

No, the invoice will not come in the shipment with your product, invoices follow 1- 2 weeks after orders are shipped out to you.

In order to be able to decrease or increase the size of your logo without compromising the integrity of the original image it is best supplied in vector format. This means we can resize the image without it looking distorted or blurry of your promotional product.

It is best to supply the logo in Vector graphics with fonts converted to curves (or “outlines”).  Preferred file formats are: ai, eps, cdr and some pdf.

Yes, as a matter of fact we prefer your refer to a pms colour so we know what we can best match to.  Some products only offer certain imprint colours and we cannot match pms colours for the imprint but we will inform you.  In some cases, some of the printing we do we are able to match to a pms colour but in order to do so an additional charge would apply for this service to use a specialized ink.  PMS colour match is not guaranteed, we match a close as possible but due to some of the product materials or colours exact match is not possible. We will advise at the time of order any concerns we have with the printing process.

We can supply uniforms for:  Fire, Police, Paramedic, Security, Transit, Municipality, Healthcare, College Programs, Airport, Construction, Construction, Automotive, Manufacturing, Flame Resistant, High Visibility, Hospitality (Restaurants/Hotels/Inns), Maintenance, Assisted Care…pretty much any industry you are in, we’ve got you covered.  Anything you need us to put your logo onto to proudly display your brand/image in the marketplace we can help you source your perfect fit.

Talbot’s aim is to have your order delivered within *3-4 weeks from placement.  Your sales rep will work with you throughout the order process and keep you up to date on your order status.
*orders with unique customization requirements and dress wear will have a longer lead time, your sales rep will advise you on this.

We have samples on site and available through our suppliers that can be sent directly to you for size fitting purposes.  If you are unsure about how to take the measurements let us know and we will be happy to go over this with you. If it makes you more comfortable to have someone from Talbot come to take the measurements please feel free to inquire with your sales rep about holding a fitting at your location.

We can provide your company crests, which we order through our preferred vendors that have proven themselves on delivery times and quality.  We can replicate previous crests or start from scratch! Once the crests are ordered and produced we are able to hold them at Talbot in our organized inventory system for application on your future orders.

We offer completely customized webstores that allow consistency and ease of ordering across all branches and divisions.  We are able to work with you to develop a webstore that not only looks like your website but that is set up in a way that works best for your organization.  Touch base with your sales rep today to get started!

Talbot does have an in-house seamstress department that are available to assist with custom alterations that may be required.   Whether you need a hem done on a pant, reflective added to a garment or even have adjustments made to a uniform to be taken in or let out, our team of experienced seamstresses can help.

When you are getting ready to place your uniform order, advise your sales rep if it is of interest to have your order individually packaged by employee and we would be happy to accommodate your request.  If you want them shipped to one location or multiple locations, just let us know and we will work with you to do what makes the most sense for your ease of distribution.

Once your uniform program is setup with us, the minimum order quantities don’t really apply – we can ship you one uniform or 20.  Although, we would suggest you take into consideration if you know that you are going to have multiple orders come in for your uniforms it is more cost effective for you to have them shipped together to save on shipping costs.  But if you are in a pinch and need one uniform for an employee, we can certainly accommodate your request.